Washer Fairy™ Inc — Return Policy
We want you to be happy with your purchase from Washer Fairy™ Inc! Please contact our support department for an RMA number before sending anything back to us. Washer Fairy™ Inc will not accept any returns without an RMA number. Please email resolutions@WasherFairy.com to get your RMA number.
Contact us within 60 days of original purchase, a return will be set up, but any shipping costs or coupons won’t be refunded. A small restocking fee may apply. Don’t refuse packages, it’s expensive for you.
Arrangements for a return must be madewithin 60 days of the date the order isreceived (this isn’t when the order was placed mind you, but when the package arrives in your hands.)
Returned items that arenot defective may be charged arestocking fee of up to 20% of the retail value of each product ($5 minimum), andshipping will not be refunded. Alternatively, we can provide 90% of the purchase price instore credit for your returned item. ($5 minimum restocking fee still applies.)
o Unlessexplicitly stated by Washer Fairy™ Inc, any coupon codes provided for customer use are discounts for products, not shipping.
RMA numbers are valid for15 days from the date of issue. We ask that you send it back within 7 days. All packages receivedwithout an RMA number will NOT be accepted.
o Rejecting receipt of a package is considered returning the package without an RMA number and may be charged up to a 50% restocking fee of the retail value.
Original and return shipping charges for anynon-defective returns are thesole responsibility of the customer. If we are at fault, Washer Fairy™ Inc will provide a return shipping label and/or (with Washer Fairy™ Inc prior consent) reimburse return shipping charges for non-expedited, trackable shipping methods.
- o Any shipping and/or customs charges billed to a Washer Fairy™ shipping account and not explicitly authorized by Washer Fairy™ Inc will be billed to the customer.
- o If a defective part was reported and a label was sent out to you but it comes back fully functional or damaged, then the charge for the label will be deducted from the refund.
If a return doesnot come back in the condition it was sent out in (i.e. a torn cable, cracks, scratches, used adhesive, etc.) a refund may be denied (or additional charges may apply), and the item can be sent back out to you at your expense. If your part doesn’t qualify for a refund, we will reach out to you, and if there is no response within 7 days, the part will be properly recycled. This 7 days also applies to items returned to us that include original pre-installed components transferred over to them.
We do not do exchanges.If you mistakenly ordered the wrong part (i.e. a battery for an iPhone 6 but you have an iPhone 6s), we cannot exchange it for you. You may place a new order for the correct part whenever you like and request to return the incorrect part back to us within 60 days of receiving it.
Removing the Washer Fairy™ Inc tamperproof sticker does not void the warranty per se, but it maydelay return processing and in some cases, it may result in return processors not being able to verify the part as a Washer Fairy™ Inc. However, returns for a refund of parts that have been unpackaged which do not bear the Washer Fairy™ Inc tamperproof stickermay be denied or issued store credit in lieu of a refund to the original form of payment.
Rejecting receipt without consent orunauthorized redirection of the package (i.e., package is returned due to failure to make proper arrangements with the shipping carrier during Customs/delivery process) may be subject to a 50% restocking fee ($5 minimum) on top of any return fees. Any fees or shipping charges incurred by the unauthorized return of the package will be re-billed to the customer in the form of a deduction from any applicable refund amount. In cases where a rejected package costs more than the order itself, a refund is not possible.
- If in doubt, please contact us and we’ll do our best to get you taken care of. Please email resolutions@WasherFairy.com for any questions and returns.
- Satisfaction Guaranteed 60-day Return Policy
- If you are unsatisfied with our Washer Fairy™ Inc product, or if it arrives damaged, you may return the unused portion 60 days from the date that the product was originally shipped to you for a full refund (minus shipping charges) according to the following terms. To obtain a full refund, your return must be approved and postmarked 60 days from the date that the product was originally shipped to you.
- The following terms apply for all returned items:
- To return a product for an exchange or full refund simply call us at +1 877-216-0912 or email us at resolutions@WasherFairy.com and you will be given a Return Merchandise Authorization (RMA) number and details for shipping.
- We cannot process or refund packages without RMA number.
- We cannot process or refund packages marked “Return to Sender.”
- A 20% restocking fee will apply of the retail value of each product labeled on the original packaging.
- The product must be in its original Washer Fairy™ packaging undamaged.
- Refunds will be issued to the same credit card or method of payment that was charged when ordering the product.
- Shipping charges, Restocking fees and return shipping charges are not refundable in any case.
- To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.
- Returned products must be sent to the following address:
- Washer Fairy™ Inc
- C/O FULFILLMENT
- 3400 Irvine Ave, Suite 104A
Newport Beach, CA, 92660